Refund policy
RETURN POLICY
At Slideup, we want you to love your purchase. However, if for some reason you are not satisfied with your order, you may initiate a return within 30 days from the receipt of your product. We will be happy to offer you an exchange or a refund back to your original payment method.
How to Initiate a Return
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Email us at contact@slideup.com.au within 7 days of receiving your item with “Return” in the subject line.
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In the body of the email, please provide:
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Your Full Name
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Your Order Number
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Reason for Return
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Our team will respond with instructions on how to proceed with your return.
Conditions for Return
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The item(s) must be in the same condition as received – unused, unworn, with tags, and in original packaging.
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Please return the original stock item(s) including all original packaging.
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The cost of return shipping will be your responsibility.
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Items returned without prior approval will not be accepted.
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Slideup reserves the right to decline a return request if the product is found to be damaged due to mishandling by the customer.
Refunds & Exchanges
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Once your return is received and inspected, we will notify you of approval.
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Approved refunds will be processed via the original form of payment within 10 business days.
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Please allow additional time for your bank or credit card company to process the refund.
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The fastest way to exchange an item is to place a new order after initiating a return for the original item.
Non-Returnable Items
- Sale items
- Gift cards
- Customised or personalised products
Damaged / Incorrect Items
If your order arrives defective, damaged, or incorrect, please contact us immediately at contact@slideup.com.au so we can evaluate the issue and make it right.
Contact Details
Slideup
📍 PO Box 1267, Werribee Plaza, Melbourne VIC 3029, Australia
📧 contact@slideup.com.au
📞 +61 450 789 026
